At PropertyGuru, we want to make sure your renewal process is clear and simple so that you secure your preferred package at the right time.
When Are You Eligible for Renewal #
|
Renewal Window |
Eligibility Period |
Example (Package Expiry: 7 Aug 2025) |
|---|---|---|
|
Early Bird (EB) |
1st day of the month before your expiry month → Last day of that month |
1 Jul 2025 – 31 Jul 2025 |
|
Actual Month (AM) |
1st day of your expiry month → Last day of that month |
1 Aug 2025 – 31 Aug 2025 |
Note: You cannot renew outside of these two windows.
Understanding Renewal Upgrades with Tracks #
When you renew your package during the Early Bird (EB) or Actual Month (AM) renewal window, you have the flexibility to:
▪️Renew on the same track (e.g., Gold → Gold)
▪️Upgrade within the same tier (e.g., Gold → Gold Plus)
▪️Upgrade to a higher tier (e.g., Silver Plus → Gold/Gold Plus)
How Tracks Work #
Each tier (Silver, Gold, Platinum) has two tracks:
▪️Basic – Core entitlements for that tier
▪️Plus – Same tier, but with more Ad Credits and/or higher top-up limits to give you extra capacity
Example: #
▪️Gold → 10,500 Ad Credits included, 60 concurrent listings
▪️Gold Plus → 17,800 Ad Credits included, 90 concurrent listings
Upgrading During Renewal — What Happens #
Scenario 1: Upgrade Within the Same Tier #
If you’re on Gold and upgrade to Gold Plus at renewal:
▪️Your branding, tools, and insights remain at Gold level
▪️Your Ad Credit included amount and top-up limit increase immediately with the new package start date
▪️Your subscription renews for 12 months from the new activation date
Scenario 2: Upgrade to a Higher Tier #
If you’re on Silver Plus and upgrade to Gold at renewal:
▪️Subscription runs for 12 months from the new activation date
▪️Ad Credit included amount and top-up limit are adjusted according to the Gold tier
▪️Your branding, tools, and insights (e.g., Premium Agent Profile and exclusive ranking tool such as Turbo Pro) are upgraded to the Gold tier
Downgrading During Renewal — What Happens #
If you downgrade your package during renewal:
▪️You will not be eligible for package upgrade discounts for the next 3 months.
▪️Your credit top-up limit will adjust to reflect your downgraded package.
▪️You can only carry over credits based on the top-up limit of your downgraded package. Any excess will expire immediately.
▪️Any purchases carried over will count toward the new top-up limits until your next renewal cycle.
Example: #
Purchased 5,000 credits on Silver → Downgrade to Bronze with 2,000 credits left.
▪️Carry over: 1,000 credits (Bronze top-up limit).
▪️Forfeited: 1,000 credits
▪️Unable to top up more credits until next renewal cycle
Receive Greater Savings if You Renew Early #
When you renew your PropertyGuru account the month before it expires, you’ll enjoy a discounted rate on your selected package (before GST). This renewal discount is valid only within the month before your package expiration month.
| Renewed Package | ||||
| Current Package | Standard / Bronze | Advance / Silver | Premier / Gold | Business / Platinum |
| Standard | 2% | 4% | 5% | 6% |
| Advance | Not Applicable | 4% | 5% | 6% |
| Premier | Not Applicable | Not Applicable | 5% | 6% |
| Business | Not Applicable | Not Applicable | Not Applicable | 6% |
How to Renew Online (Step-by-Step) #
Renewing via AgentNet is fast and secure:
1. Log in to AgentNet
Click Renew Online from either:
▪️Dashboard widget
▪️Profile > Package > Renew
2. Select Your Renewal Package
▪️We’ll recommend one based on your past usage.
▪️You can choose based on our suggestion or select another package that suits your business goals.
3. Choose Your Start Date
▪️Default: 1 day after your current package expires.
▪️Custom: Click the pencil icon to change the start date for your package and bundled Ad Credits.
▪️Upgrades: You can start earlier, but your old package will end immediately.
Important:
▪️The latest start date allowed is the last day of your package’s expiry month.
🔹Example: If your package ends on 16 Oct 2025, you can choose any date up to 31 Oct 2025.
4. Review Your Renewal Details
▪️Double-check your package selection, start date, and pricing.
5. Checkout Securely
Pay by:
▪️Credit Card (one-time payment), or
▪️Credit Card Instalments – 6-month or 12-month interest-free plan (UOB, OCBC, DBS credit cards only, min. $500).
All card details are encrypted and transmitted securely. PropertyGuru does not store your personal card data.
6. Receive Confirmation & Activation Alerts
You’ll get:
▪️An email confirming payment.
▪️An SMS when your order is confirmed.
▪️Another SMS when your renewal package is activated on your chosen start date.
Terms & Conditions #
▪️All features bundled with Agent Packages are valid for 12 months from the date of activation.
▪️Unused features are forfeited upon account expiry.
▪️Agent packages are strictly non-refundable, non-transferable, and non-exchangeable for other products.
▪️Standard terms and conditions apply.
