Check your upgrade options and discount #
Select the package you’re on now to see what you can upgrade to, and the early upgrade discount that applies.
Discounts come off the list price of your new package, before GST.
Your current package #
Interest-free instalment options may also be available — check with your Account Manager.
What happens when you upgrade #
Four things change on the day your upgrade takes effect.
- Your subscription extends by 12 months from the upgrade date, charged at a prorated price before GST.
- Subscription credits are prorated. You receive a prorated amount based on your usage of the existing package.
- Topped-up credits carry over in full, and their existing expiry date does not change.
- New limits and features apply immediately, including your new Ad Credit top-up cap and per-credit pricing.
The prorated price is based on the number of weeks used on your current package and the list price of the package you select. Your Account Manager can confirm the exact figure.
Decide whether to upgrade now or wait #
Match your situation to one of these.
You're running out of Ad Credits or listings #
You regularly hit your credit top-up limit before your term ends.
You need features from a higher package #
You need the insights, branding, or tools bundled into a higher tier.
Your current package covers your usage #
You aren't reaching your credit or listing limits and your current tools are enough.
Basic and Plus tracks #
Tracks work differently from packages — this is the most common point of confusion.
- You can upgrade across core packages, for example Silver to Gold.
- You cannot switch tracks within the same package, for example Silver Basic to Silver Plus, during your subscription term.
- Each track is priced and bundled differently, so your credit allocation and entitlements are fixed once you choose.
Choose your track carefully at the start. If you expect to reach your credit top-up limit quickly, select Plus upfront — you cannot move to it mid-term.
Terms and conditions #
- All features bundled with Agent Packages are valid for 12 months from the date of activation.
- Unused features are forfeited upon account expiry.
- Agent Packages are non-refundable, non-transferable, and non-exchangeable for other products.
- Standard terms and conditions apply.
