Ratings & Reviews is a feature that allows customers who have previously contacted you through PropertyGuru to review their experience with you. Only customers who have contacted you via PropertyGuru can submit a review, and all reviews undergo moderation before being published.
Verified reviews appear on your public Agent Profile.
Ratings & Reviews Eligibility #
|
Available to |
All active PropertyGuru agent partners (individual subscriptions) |
|
Not available to |
Corporate package subscribers |
|
Status |
Currently in Beta — will be rolled out progressively, with improvements along the way |
Access Ratings Reviews on AgentNet #
[Step-by-step widget]
- Log in toAgentNetWeb
→ 2. Click your profile picture (top right) and select Ratings & Reviews
→ 3. You’re taken to your dashboard, where you can view all reviews, request reviews, and appeal unfair reviews.
Request Reviews from Your Customers #
[Options widget: two methods]
Method 1 — From Your Dashboard: visit the page that shows the list of customers you’ve interacted with, select the customer, and click Request for review. The customer will be notified and you can track the status in this tab.
Method 2 — Share Your Review Link: in your dashboard, copy the “Share this link with your customers” URL and send it to your customers via WhatsApp, SMS, or Email.
Review Moderation & Approval #
All reviews are verified and moderated before publishing. Processing time: 3–5 working days. Reviews that breach PropertyGuru’s guidelines will be rejected or removed.
A review may be rejected or removed if:
- It breaches PropertyGuru’s moderation guidelines
- It contains inappropriate, false, or unverifiable claims
You can check the status of all reviews in your dashboard under All reviews.
Appeal a Review #
If you believe a review is unfair:
[Step-by-step widget:
Go to All reviews in your dashboard → Select the review and click Appeal this review → Submit your reason (the review will be hidden during the appeal process) → View the status in the Appealed reviews tab.]
Important:
- Only one appeal per review is allowed
- If your appeal is successful, the review will be permanently removed
- If unsuccessful, it will be reinstated
Tips for using Ratings & Reviews #
- Check your dashboard regularly to respond to feedback promptly
- Proactively request reviews after a successful transaction
