Ad Credits are a digital currency included with your Agent Package, used to post, repost, and boost the visibility of your listings on PropertyGuru. Credits included with your package remain valid until your subscription expires. You can also buy extra Ad Credits at any time, within your top-up limit.
Top Up Your Ad Credits Balance #
Your current Ad Credits Balance is shown on a card at the top of the AgentNet homepage, along with a “Top Up Now” button.
Preset packages vary in size and validity period. Pricing is shown per package on the Self-Serve Channel.
Agent Self-Serve Channel #
The Agent Self-Serve Channel is an online platform available to all active PropertyGuru Agent Partners for purchasing Ad Credits.
- Purchase Ad Credits anytime, without waiting for office hours or a callback
- Ad Credits are issued instantly upon successful payment
- Online-exclusive promotions may be available
- Payments are processed through accredited, secure payment gateway partners
Available on AgentNet desktop and mobile web. Not currently available on the mobile app.
Promotions & Deals #
The Self-Serve Channel sometimes offers promotions that are exclusive to it. Not all promotions are guaranteed to be available to all agents — some are online-only.
To stay updated:
- Visit the Self-Serve Channel on AgentNet
- Watch for notifications via AgentNet, email, SMS, or your Account Manager
To use a promo code, apply it at checkout for a fixed-amount or percentage discount.
After Your Purchase #
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Credit issuance |
Usually immediate; technical delays may take up to 30 minutes in rare cases |
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Check balance |
Edit Account > Billing on AgentNet |
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Purchase history |
Edit Account > Billing on AgentNet; invoices available within 24 hours |
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Missed promo code |
Purchases can’t be amended or refunded after completion |
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Card statement reference |
Transactions appear as “PropertyGuru Pte Ltd.” |
Security & Support #
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Payment security: PropertyGuru does not store your card details. All payments are processed via accredited partner Adyen, with Level 1 PCI compliance and secure encryption.
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Suspicious charges: Contact Customer Service with your transaction details for investigation.
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Need help?
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Phone: +65 6238 5971 (Mon–Fri, 9am–6pm, excl. PH)
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Email: custcare@propertyguru.com.sg
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WhatsApp (message only): +65 9298 1629 (Mon–Fri, 9am–9pm, excl. PH; reply within 1 working day)
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