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AGENT HELP CENTRE

Login, Security and Password

Forget Your Password?

Use this article to reset a forgotten AgentNet password, check the password requirements, and fix problems with the reset email or link.

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Last update: August 25, 2026

Reset a forgotten password ​ #

Six steps. Use Previous and Next to move through them.

What happens after you reset
#

  • You’ll receive a confirmation email titled AgentNet: Your Password is Updated.
  • You’ll be signed out from all devices, including the mobile app.
  • Log in again with your new password on each device.
Your new password applies to both agentnet.propertyguru.com.sg and the AgentNet mobile app.

Check your password meets the requirements ​ #

Your password must meet all five requirements below. Type a password to check it — the check runs in your browser only.

0 of 5 requirements met
  • 8–50 characters
  • 1 uppercase letter
  • 1 lowercase letter
  • 1 number
  • 1 special character (e.g. !@#$%^&*)
This check runs entirely in your browser and nothing is sent or stored. Do not enter your real password on any page you don't trust.
Note: your password cannot be the same as your username or ID.

Fix problems with the reset

Select the problem you’re seeing.
I didn't receive the reset email

Check your spam or junk folder for an email titled ‘AgentNet: Update Your Password’. Confirm you entered the email address registered with your PropertyGuru agent account, then request the reset again. If it still doesn’t arrive, contact support.

The reset link doesn't work or says it has expired

Reset links are single-use and time-limited. Return to the login page, select ‘Forgot Password?’ and request a new link, then use the most recent email you received.

My new password is rejected

Check it against all five requirements above, and confirm both entries match exactly. Your password also cannot be the same as your username or ID.

I've been signed out of all my devices

This happens automatically after every password change so that existing sessions lose access. Log in again with your new password on each device.

I don't know which email address is registered

Contact our support team using the link at the bottom of this page. Requesting a reset for an unregistered address won’t generate an email.

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